Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

  1. Customer Cancellation
  1. As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Earn U mart reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of Earn U mart. 
  1. If Buyer cancels his/her Order after one minute of placing it, Earn U mart shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Earn U mart, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is post-paid, to compensate the Merchants and PDPs.
  1. Non-Customer Cancellation
  1. Earn U mart reserves the right to collect a penalty for the Orders constrained to be cancelled by Earn U mart for reasons not attributable to Earn U mart, including but not limited to:
  1. in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
  1. failure to contact Buyer by phone or email at the time of delivering the Order booking;
  1. failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
  1. unavailability of all the items ordered by Buyer at the time of booking the Order; or
  1. unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Earn U mart will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount up to 100% of the Order value.
  1. In case of cancellations for the reasons attributable to Earn U mart or the Merchant or PDP, Earn U mart shall not collect any penalty from the Buyer.
  1. Cancellation policy for Earn U mart Stores
  1. The Orders placed by Buyers using the Platform are non-cancellable and non-refundable except if refund is requested under the following conditions –
  1. If the Order could not be delivered within 2 (Two) hours;
  1. If the Merchant doesn't accept or cancels the Order due to reasons not attributable to Buyer, including but not limited to store being closed, non-availability of items, store cannot service online orders at that moment, store is overcrowded, etc.
  1. If Earn U mart cancels the Order due to reasons not attributable to Buyer, including but not limited to non-availability of PDP, etc.
  1. Earn U mart reserves the right to look into the cancellation request of the Buyer and determine if such cancelation request falls under the conditions mentioned above. If Earn U mart is satisfied that the request and same fulfils any of the aforesaid conditions, then Earn U mart shall process the cancellation request and refund amounts to the Buyer.
  1. Refunds
  1. Buyer may be entitled to a refund for prepaid Orders.  Earn U mart retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
  1. Buyer may be entitled to a refund up to 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or Earn U mart, however such refunds will be assessed on a case to case basis by Earn U mart.
  1. Our decision on refunds shall be final and binding.